Legal Operations

As Head of Legal Technology & Innovation, my focus is identifying opportunities to leverage technology to enhance operational efficiency, improve client service, and drive innovation. I harness disruptive technology and use innovation for organisational change and evolution within dynamic and multicultural environments. I have worked in both law firms and consulting firms, leading several large business and technology transformations, including IT projects and cultural transformations and tech-driven programmes.

I work with clients to develop optimal solutions for the delivery of our services; whether that’s a mix of legal process, client relationship platforms or knowledge management solutions. Over the years, my role has adapted in line with the changing legal market and increasingly involves designing bespoke solutions harnessing tech to meet specific client needs, applying the latest ideas from conferences such as CLOC.

I work directly with clients and their legal ops teams to develop a transparent and robust approach to pricing. My preferred approach is to work closely with your team to understand what works best for your business. Recognising our clients' demand for live financial data - and partnering with legal ops professionals to ensure your business understands the value of the work done - we provide selected clients with transparent up-to-date matter information such as WIP, bills etc.

I head a team of qualified legal project managers, process optimisation professionals and data analytics experts who work together to ensure the most time efficient and cost effective delivery of legal matters. I have worked both in private practice and in-house legal functions promoting the importance of structure, control, efficiency and communication throughout a matter lifecycle.

I lead the Client Service & Insight team at Bird & Bird. I’m responsible for ensuring that the firm delivers the highest levels of client service, and brings the value our clients are looking for from a legal partner. My team works closely with legal operations professionals to identify areas for operational improvement (in particular in relation to financial management) and we collaborate together on initiatives which will help support in-house teams with a range of issues “beyond the law”, including training and development, resourcing and the use of innovative technology to enhance service delivery.

I'm Partner in our London IP team, advising clients in the Media, Entertainment and Sport sector. A major part of my practice is working with companies to set up their global brand enforcement projects: using technology to streamline processes for clients and make their anti-counterfeit programmes as cost effective as possible. My focus on developing new methods of providing our services to clients means I like to think outside the box: I like to think about how we can build better relationships with our clients and help them in ways traditional lawyers don't. I'm especially proud that one of my projects delivering a client's brand protection system was highly commended in the FT Innovative Lawyers Europe awards in 2017.

I'm an Employment Associate working in our Düsseldorf office. I particularly focus on collective employment law and have recently used legal AI tool Luminance with a German retail group client to carry out a detailed review of 200,000 contract documents of 20,000 employees to identify clauses referring to collective bargaining agreements. I was delighted to receive a commendation in the FT Innovative Lawyers Europe Awards in 2019 for this project. I have seen first-hand how these tools benefit clients through increased efficiency and how they can be used beyond corporate transactions. I look forward to these types of solutions becoming more commonplace in my practice moving forwards.