Poland: Penalties for companies publishing false reviews

Written By

pawel lipski module
Pawel Lipski

Partner
Poland

I am a partner based in Warsaw. My main focus is on IP, digital transformation and e-commerce. I combine expertise in contentious IP, technology and retail & consumer regulations.

In November 2022, the President of the Polish Office of Competition and Consumer Protection ("UOKiK") fined two companies for publishing false reviews and ratings of products and services on online platforms. Such actions were deemed to infringe consumer collective interests and constitute unfair market practice.

Unfair practices

First case

  • The company Opinie.pro offered entrepreneurs to obtain positive reviews, ratings and likes on comments on Google business cards, Facebook reviews, as well as on other price and service comparison sites, such as TripAdvisor. Such ratings and opinions were created without any contact with the product or service, but were based on information available on the internet or obtained in exchange for giving a positive opinion to others. Later, the company ordered opinions from contractors in Asia.

     

  • The company advertised its services by saying: Buy Google reviews with ratings that positively influence the online perception of your brand. In addition, ratings enriched with a few positive sentences inspire more trust and look neutral. We take care to change browsers and mobile devices and ensure that ratings are issued from different IP addresses, which increases the credibility of the reviews.

According to UOKiK, such practices are contrary to the accepted…

Full article available on Disputes +

Latest insights

More Insights
featured image

European move towards protecting users from harmful practices in video games: EU Consumer Protection Cooperation Network in action!

3 minutes Mar 24 2025

Read More
featured image

Reinstatement of Alcohol Sales Tax in Dubai in 2025

3 minutes Mar 24 2025

Read More
featured image

HOTELS x FASHION – the ultimate collaboration

5 minutes Mar 24 2025

Read More