The Netherlands

Stage of legislative progress

In force

Implementation Act

Amendments to the Dutch Consumer Protection Enforcement Act (Implementation Regulation 2018/302)

Implementation date

23 February 2019

Responsible body/bodies (art. 7 (1) GBR)

MS must designate one or more bodies for its adequate and effective enforcement. This can include courts or administrative authorities (recital 35 GBR).

The Authority for Consumers and Markets (ACM) and the Authority for Financial Markets (AFM) in addition to the civil courts.

Enforcement measures (art. 7 (2) GBR)

MS must lay down rules setting out the measures applicable to infringements. These measures must be effective, proportionate and dissuasive.

Administrative fines up to €900.000, or, if this is higher, 1% of the company's turnover and civil law claims (e.g. tort, breach of contract).

Practical assistance (art. 8 GBR)

MS must designate one or more bodies responsible for providing practical assistance to consumers in the case of a dispute between a consumer and a trader arising from the application of the GBR

European consumer centre